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Daily Discussion Thread: Wed 13 Sep 2023

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Pilk@aussie.zone
8 points

Talking to the CEO is kinda cool actually.

I’d want to know what their long term plans are for the direction of customer service in the company. What goals and outcomes etc. Do they want customers to have a single point of contact at the company, or is the focus on speed and efficiency, etc. Which competitors do they want to incorporate some of their customer service approaches from? What are the biggest impacts the customer service is having on their company overall?

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landsharkkidd@aussie.zone
5 points

Man, I wish I had asked you for the “end of interview” questions, I’m always so bad at it!

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StudSpud The Starchy@aussie.zone
5 points

Right!? Haha

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Outlier1031@aussie.zone
4 points

Thank you. Yeah I think the CEO being this hands on is a pretty good sign and you’re right, it is pretty cool. You’ve also given me some food for brainstorming questions for tomorrow!

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