• In short: Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage.
  • This number is more than 10 times higher than what the telco previously told the Senate.
  • What’s next? Optus says it is writing to each customer individually to apologise, and the federal government is conducting a post-incident review.
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I thought 000 goes through whatever network is available wherever you are as opposed to just your network provider?

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