I like the idea of a less profit-driven business that is maybe more community-focused but I wonder if they have the same capability as a bank? Have you been able to do your banking needs at a credit union? Was the customer service decent?
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Personally it’s been a terrible experience that I don’t intend to repeat. The rates aren’t nearly as good as others in this thread are suggesting, the app experience is trash and everything I do online requires human intervention to approve my transactions during regular business hours. Tbh I fail to see the niche in the market filled by these awful, tiny banks. Save yourself the headache and just go with a national level bank you’ve heard of before.
