Spark - 9.4 / 12.7

Nothing wrong with the actual service itself, speed well within advertised ranges, outages are very rare.

But on the rare occasion an outage does occur, getting in touch with their customer service is a PITA. Extremely long hold times so don’t even bother ringing them, and their chat service via their app is pretty janky - they don’t use push notifications, so you wouldn’t know when an agent has replied to you, unless you’re glued to your phone, kept your screen alive and dropped all your work. Better to use the chat feature on their website via a PC, IMO.

Their other contact options are to use either Zuckerberg’s data harvesting apps, or a walled-garden fruity messenger. Why can’t they just use Signal (or Telegram), like civilized people?

2Degrees. I’d rate them 10.4 - the connection is pretty reliable and we don’t have any trouble with multiple streaming services running at the same time. So long as you have no reason to contact them, they’re great but the moment you need assistance it turns into a real mission. They used to be really good but I guess they cut back to about two phone support people and a terrible hold playlist.

I’m with degrees, currently paying $65 a month for unlimited 300/100.

Ill give them a 10/12.7 because the customer retention department always let’s me bully them into giving me a good deal.

Performance is great, never had an issue in the 5 years I’ve been with them.

Skinny Broadband 900mbps. Absolutely awesome. Support via live chat, so far always someone available immediately. Such a difference with 2degrees where I would be on hold for 45+ minutes. They even at some point lowered their prices. Highly recommended.

Broadband is broadband, the only relevant thing to discuss is customer service.

Vodafone support didn’t know what port forwarding is, then told me they didn’t support it. It’s a basic function of the internet, so they definitely do. 0/x, they focus more on dumb rebranding than actually providing internet services.