From 3.5 to 12.7 just because 1-10 is so overrated, it’s like a 6.5 out of 4.3 to 16.2.
2degrees: 8/27
Mainly because:
- their service reliability has gone to shit in the last few months
- they literally just today sent me a notice that my bill is increasing because their costs are increasing.
Hang on, you’ve just had the entirety of MyRepublic dropped in your wallet lap, and you’re merging with Orcon/Vocus… Wasn’t all of that to make you more cost-effective?
Do I get anything for my extra fee? Nothing?
Well fuck you then, I’ll just change ISP because that’s actually really easy.
We’re with quic. I’d rate them 14.76 out of 19.4.
They’re good, similar model to Bigpipe in that there’s no support team.
Previously with Voyager, they were good but quic was gigabit for the Voyager 300/100 price. Before that Bigpipe, also good.
Honestly, unless you have special requirements (static ip, etc.) just look for the best deal each year.
Bigpipe 12.5
In the just short of 10 years I’ve been with them I can’t recall an outage (maybe one a long time ago but unsure). I’ve never had to contact them about any issues and they just stay out of the way.
Fairly recent switch from ADSL2 to fibre was uneventful, just had to change fixed IP address (which I get free) due to IP range change. That one contact process was smooth and informative.
I did have to ask for the SMTP port to have the filter removed when I switched to fibre - no problem and no questions asked. All online, no need to phone, with quick response.
Can’t fault them and their price is fair for the service. $79/mnth unlimited. Cheaper on fibre than ADSL2 (-$10).
Slingshot and they have horrible customer service.
Broadband is broadband, the only relevant thing to discuss is customer service.
Vodafone support didn’t know what port forwarding is, then told me they didn’t support it. It’s a basic function of the internet, so they definitely do. 0/x, they focus more on dumb rebranding than actually providing internet services.
Why is customer service important? In the last 20 years I’ve had to contact my ISPs customer service precisely zero times. What do you talk to them about?
That, is excellent customer service.
The product is doing it’s job. They’re not bugging you trying to up sell something, or overcharging when their plan changes and leaving you on the old one. And you never have to talk to them, that, is some top notch customer service right there.
